The "sell me this pen" exercise reveals that true selling isn't about blindly pitching features. It's a test to see if you understand that the real key is asking questions to uncover a client's specific needs, values, and pain points. Only by understanding what someone truly needs can you offer a relevant solution, avoiding the rookie mistake of trying to sell to everyone.

Online fraud is constantly evolving, but you can easily outsmart scammers by building a few crucial habits. Always approach unsolicited messages with suspicion, verify every detail through official apps or direct logins, and never click unverified links. Remember, urgency is a scammer's tactic; nothing bad happens if you don't click, but everything bad starts when you do.